Expert Managed Services
Expert-to-expert. You manage your research. We manage the platform.
The team loves the workflow you built us. We even had another group try it out and they were very impressed with how well it captures all they need and how fast it is to extract data.
Benefits of Expert Managed Services
Faster Time to Value
Accelerate your time to value by using our expertise gained from configuring thousands of workflows for leading global healthcare organizations.
Cost Savings
Reduce the costs of dedicated internal administrators and significant training investments while eliminating the risk of staff turnover with expert managed services.
Maximized Efficiency
Keep your team focused on their core competencies while DistillerSR experts focus on theirs, delivering a well configured and optimized platform.
Quality Evidence
Our team will follow industry best practices to achieve auditable and standardized data leading to faster regulatory submissions and defensible research.
Unlock Potential
DistillerSR experts will help you adopt new innovative capabilities ensuring you get the most value from your investment. Our product team releases eight, zero-downtime platform updates annually.
Training & Support
DistillerSR training experts will get your team up to speed quickly through interactive training during implementation and digital courses. Access our support team via phone, email or chat to resolve any issues.
Managed Services
Unlimited Project and Report Configuration
A named DistillerSR expert will work with you to gather requirements to design the optimal configuration for your project, based on industry best practices, and review it with your team. We will then be responsible for continuously configuring workflows, reporting, and templates for existing and new projects.
AI Readiness
Prepare your organization to effectively adopt AI-driven capabilities within the DistillerSR platform. We validate objectives, assess data quality, and DistillerSR’s align AI functionality to your business use cases. Our team will then configure, test and integrate the AI fuctionality to drive tangible value.
AI Classifiers
We work with you to configure, test and deploy up to five AI Classifiers to improve screening efficiency. Easily import, create, apply, and reuse custom AI Classifiers across projects in the DistillerSR platform to reduce screening times across multiple projects.
Evidence Reuse
DistillerSR experts will evaluate your workflows and repositories to enable your team to share validated and structured data, reducing time, while improving consistency. This includes standard processes for capturing data and curating references.
Data Governance
We will employ best practices to establish platform-wide standardized and harmonized data structures allowing for consistent reporting, analytics, data visualizations and optimal use of DistillerSR’s data reuse capabilities.
API Integration
Our experts will work with you to design, develop, and support API integrations between your systems and DistillerSR. This allows use of data from the DistillerSR platform to support analytics, data-driven decisions, visualizations and more, faster and accurately.
BI Integration and Data Visualization
We will work together to design, develop, and deploy Business Intelligence (BI) dashboards using your DistillerSR data. The dashboard(s) will be developed by DistillerSR experts and the code will be delivered to you for use on your BI platform.
Data Migration
Get a structured process for transferring data from legacy systems, spreadsheets, or other sources into the DistillerSR platform. We ensure historical, operational, and reference data is mapped, cleansed, and validated for accurate and reliable import into DistillerSR.
Audit Help
Get access to DistillerSR IT, compliance and legal experts up to two times a year for assistance with regulatory audits.
The project is advancing nicely and your team have been amazing and truly helpful in guiding and assisting us with various aspects.
Our Experts Team Leads
Shayan Ali
Solution Engineer
“I architect and lead your deployment according to best practices, accelerating your time to value.”
Learning Specialist
“I illuminate the path to your success by developing and delivering expert training programs.”
Henry Ebron
Director, Global Support
“I lead the experts that answer your questions and ensure the quick resolution of any issues.”
Customer Success Manager
“I help you maximize value with expert guidence, technical insights and unlock DistillerSR’s full potential.”